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If you think your boiler pressure might be low, try solving the problem with our easy-to-follow guide. Learn everything you need to know about the different types of boilers for heating your home. Person I spoke to on online chat was lovely and understanding and helpful and understood my situation. We would like to apologise for your experience and assure you that we have invested in improved technology and increased resources to address this issue.
Any issues regarding ordering of new parts are done with no quibble - and even major parts such as a boiler computer motherboard are replaced in a matter of a couple of days. All of their work is guaranteed and I have no hesitation in recommending them. If you are able to send in a copy of your private engineers report to us at we'll be happy to review this for you. I will need to get a private engineer to fix the problem with my boiler and will switch back to BG. I took out a cover plan a couple of years ago, paying £12.99 a month which excludes annual boiler service . Our boiler services usually take place between March and October.
All the perks of our cover
British gas HC showed far more care and called back within an hour. Waited over 2 hours in cue to speak with Corgi representative. Good service but a little slow on being able to contact the gas engineer to arrange visits.
Had cover with corgi for annual service, when engineer came round was here for 15 mins and I said that was not a service. Never made a claim until today, when I phoned to report a problem with the dual flush on my loo , and a basin tap sticking badly. Help future customers by talking about customer service, price, delivery, returns & refunds. If you’ve chosen one of our standard plans without a £60 fixed excess charge, then you won’t pay any excess charges except in specific circumstances.
Terrible service
Although I am willing to be flexible and would give a plus/minus one day window, but I am expecting a commitment on when the fix is going to take place. On Saturday 21st March, the problem remains unfixed with no commitment for when the fix will take place. He kept speaking over me, and I had to tell him to stop doing that. Given that I am contributing to his wages, he needs to tend to my needs or get out of the way. Companies can ask for reviews via automatic invitations.
Labeled Verified, they’re about genuine experiences. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Our engineer's are rated by our customers, so your feedback is really important. We do appreciate you were keen for the fault to be resolved as quickly as possible and we're very sorry for any inconvenience caused while you were waiting for this.
Do I really need boiler and central heating cover?
We appreciate you were keen for the fault to be resolved as quickly as possible and we're very sorry for any inconvenience caused. As i obviously have a homeplan with them ,i rang through requesting an urgent response as my wife has stage 4 Cancer and temperatures had plummeted. By sunday evening we had not received any reply at all , and so we had to pay for any emergency call out to rectify the problem. Phoned corgi to query this and was told that service was check the condensate trap and gas safety check, needless to say have cancelled cover and gone to the local firm who installed boiler. No cared shown to family with no central heating for over two weeks during cold winter spell. Confirmation from more than one plumber that the identified problem from corgi was incorrect.
Bumping this thread following my experience today. CORGI HomePlan headquarter office and corporate office address is located in 1 Masterton Park South Castle Drive Dunfermline KY11 8NX Scotland, United Kingdom. Needs to review the security of your connection before proceeding. This all depends on exactly what type of plan you choose, so check your policy documents.
We take customer service very seriously and wanted to respond. We're sorry to hear about the delays you've experienced. Unfortunately due to the drop in temperature across the country, our engineers and call centre agents are exceptionally busy and we are trying our best to attend to everyone in need. CORGI HomePlan is Other Services (B2C Non-Financial) in United Kingdom that focus on home maintenance insurance plans business. They cover business area such as Provider, home maintenance insurance plan, heating, plumbing, standard electric, homeowner, expert assistance, servicing and home emergency. 1 No claims can be made within the first 30 days.
I had this boiler cover for 18 month's thinking it would give me peace of mind. It would take to long to describe what happened but basically the service was appalling, 11 days with no water and heating. The calibre of the engineer that did turn out was very poor as he was out of his depth, at the end I had to pay a third party to sort the boiler problem. CORGI HomePlan’s boiler plans and 24/7 emergency helpline will give you peace of mind when it comes to the safety of your home. Whether it’s your boiler, plumbing, central heating or electrics – with CORGI HomePlan boiler cover you can relax knowing that if you have a problem, an engineer will be on hand to help.
When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for. Take a look at all the types of boiler, central heating, and emergency cover we offer. We apologise for the inconvenience the access issue caused. We have reported your comments regarding the service you received from our telephone operator which will be investigated by our performance manager. We take customer service very seriously and are sorry to hear you have been disappointed. Thank you for taking the time to provide feedback via Trustpilot.
We're really sorry to hear about the delays you experienced when raising a claim. Really disappointed will cancel at the end of the contract waste of money stay clear. Faulty socket getting very hot smelling of burning tried to book on line not available, followed advice to call waited two hours with no answer gave up in the end and paid for a local electrician to repair. I had by then located leak and had my builder open ceiling up to expose leaking valve. Click here for details of all our complaints sections or view our propertycomplaints section here. We don't as a general policy investigate the solvency of companies mentioned , but there is a risk any company can struggle and it's rarely made public until it's too late .
Terms, conditions, eligibility criteria, and exclusions and cancellation charges apply. For boilers aged 7 years and over up to £2 a month additional premium will be charged. In emergencies, such as a water leak, we will aim to get an engineer out to you within two hours.
We would be happy to re-instate your policy and arrange this for you at a discounted cost. After a very long wait for telephone response the service agent was excellent and forwarded my problem to an engineer straight away. The engineer called the same day and came to identify the problem with my central heating - needed a new thermostat.
We understand the frustration this can cause and apologise for the inconvenience this caused you. I took a Corgi Plan due to it being cheaper but offering better service than British Gas. At the face of it from my experience of both companies, British Gas is more responsive and quicker to get parts over to fix the issue.
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